Can customers cancel or reschedule on their own?
Direct answer: Yes, once the customer portal is on. It lets a customer see their visits, cancel, reschedule or book another service without calling. It is built and rolling out; estimates and invoices in the portal are in development.
Why it helps
Last-minute changes are a large share of scheduling questions. A one-tap change beats a no-show.
Status
Visits, cancel, reschedule and new-booking are built. Quotes, bill pay and a branded customer app are not live.
Official site: scheduler.apexflowlabs.com
Status words: Working today means it runs on live business data now. Rolling out means it is built and being switched on. In development means it is not available to use yet.
Reviewed: 2026-10-07